Gotoshi FAQs

What is Gotoshi?
Gotoshi is an online platform that streamlines the Bitcoin shopping experience by consolidating Canadian businesses that accept Bitcoin. We provide a comprehensive hub for you to easily explore and acquire a wide range of everyday essentials from trusted local stores while supporting growth of Bitcoin circular economies and encouraging its widespread use.

Where is Gotoshi located?
Gotoshi is based in Toronto, Ontario. However, the stores we feature on our platform are located across Canada, providing a diverse range of products and services for Bitcoin enthusiasts nationwide. 

What can I buy on Gotoshi?
Gotoshi is a platform that brings together a diverse range of products from Canadian stores that accept Bitcoin as payment. We showcase and facilitate access to a wide array of everyday essentials, including electronics, clothing, home goods, and more, all available for purchase using Bitcoin.

How does pricing and payment work on Gotoshi?

On Gotoshi, items are listed with prices in both Canadian dollars (CAD) and satoshis (sats) for your reference. The base price is set in CAD, while the satoshi price is continuously updated and calculated using the spot price of Bitcoin. All payments on Gotoshi are made exclusively in Bitcoin (sats). During the checkout process, you’ll be guided through the steps to complete your transaction using Bitcoin, ensuring a seamless and secure shopping experience.

How do refunds and returns work on Gotoshi?
We understand that sometimes you may need a refund or return. Since individual stores manage their own refund and return policies, it’s essential to review their specific guidelines. If you need to request a refund or return, please don’t hesitate to contact the store directly to initiate the process. They’ll calculate your refund based on the original CAD purchase price and convert it to Bitcoin at the time of the refund. And remember, if you ever encounter any issues with your refund or return that can’t be resolved by the store, the Gotoshi team is always here to help mediate and find a satisfactory solution.

What if I have a problem with my order or a store?
If you encounter any issues with your order or have concerns about a store, please reach out to the store directly to resolve the issue. If the problem persists or you believe the store is not adhering to Gotoshi’s standards, please contact our customer support for further assistance.

How does shipping work?
Shipping on Gotoshi is managed by individual stores, as they handle the fulfillment and delivery of orders. Each store sets their own shipping policies, including shipping methods, costs, and estimated delivery times. When you place an order, the store will provide you with relevant shipping information, and you can typically track your package through the provided tracking number. If you have any questions or concerns regarding shipping, we recommend reaching out to the store directly for clarification or assistance. And, as always, the Gotoshi team is here to help if you encounter any issues that can’t be resolved by the store.

How do I sign up for my own store on Gotoshi?
If you’re a Canadian business owner that accepts Bitcoin and offers great products and exceptional service, we’d be delighted to welcome you into our community of stores on Gotoshi! To get started, simply send us an email at expressing your interest. Our team will provide you with the necessary information and guide you through the process of signing up for your own Gotoshi store.